Return & Exchange Policy

1. Change of Mind

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At Azuré, we strive to ensure our customers are happy with their purchases and confident in their skincare choices. However, due to the nature of our products, we are unable to accept returns or provide refunds for change of mind.

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Once an order has been processed and shipped, it is considered final. This policy helps us maintain the highest standards of product integrity and ensures that every customer receives items that meet our strict quality guidelines.

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We encourage customers to carefully review product details and descriptions prior to purchasing. If you have any questions or need assistance before placing an order, our friendly customer care team is always here to help at support@azureskin.com.au

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2. Returns

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Returns are accepted within 30 days of delivery, and only in the following cases:

  • The item is defective or faulty
  • The item was damaged in transit
  • You received the wrong item due to our error

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To be eligible, the product must be unused, in its original packaging, with all parts, accessories, and instruction booklets included, and show no signs of use, damage, or alteration beyond the original issue being claimed.

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We do not accept returns for change of mind, incorrect selection, or dissatisfaction with results — see Section 1 above.

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Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect due to our error.

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3. Refunds

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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

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  • Approved refunds will be issued to the original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

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Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

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4. Damaged or Defective Items

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If your item arrives damaged, defective, or missing parts, please contact us within 30 days of delivery. To help us resolve the issue quickly, include:

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  • Your order number
  • Clear photo evidence of the damage or defect

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Once verified, we will provide a replacement or full refund at no additional cost to you.